Frequently Asked Questions

Disclaimer

Disclaimer

Business Jet Parts supplies aviation parts and tools as-is and does not hold any A&P (Airframe & Powerplant) certifications. We do not perform inspections, repairs, or installations of any kind.

All parts must be reviewed and installed by a certified A&P mechanic or qualified maintenance team. It is the responsibility of the buyer and their maintenance personnel to confirm airworthiness, compatibility, and compliance with all FAA regulations and approved maintenance procedures.

Business Jet Parts is not liable for any damage, malfunction, or safety issues resulting from improper installation, use, or misinterpretation of part condition.

What is your contact info?

Contact Info

Our standard business hours are 9:00 AM to 5:00 PM, Monday through Friday. We are closed on weekends and major holidays. For urgent or AOG requests, after-hours availability may be possible. You may contact us anytime by email Sales@BusinessJetParts.com and our team will respond as soon as possible.

Do you support AOG or Urgent Requests?

AOG and Urgent Requests

Yes. We support AOG and urgent requests on a case-by-case basis. When timing is critical, our team will work to coordinate expedited sourcing and shipping whenever possible. Please indicate urgency in your RFQ or email Sales@BusinessJetParts.com so we can prioritize your request.

Can you source Parts/Tools/GSE not listed on the website?

Sourcing Parts/Tools/Equipment

Yes. In addition to our in-house inventory, we actively source parts through a global network of trusted suppliers, operators, and MROs. If you do not see a part listed on our website, submit an RFQ or email Sales@BusinessJetParts.com, and our team will assist throughout the process.

Condition Tag Definitions

Condition Tag Definitions

FN (Factory New): This part is in new condition and either manufactured within the last 12 months or is a critical/vital item with verified origin and no previous use.

NE (New): The part is unused and manufactured within the past 10 years. It has not been installed or placed in service.

NS (New Surplus): This part is unused but generally more than 10 years old. It may be out of production and could lack original factory packaging.

SV (Serviceable): This item was removed in working condition and may include inspection documentation or teardown records. It has not been overhauled.

OH (Overhauled): The item has been disassembled, inspected, and rebuilt to conform to original specifications. Overhaul documentation from a certified repair station is usually available.

AR (As Removed): The part was removed from an aircraft and is being sold without inspection, testing, or recertification.

Repairable: This item is not currently airworthy but is believed to be repairable and economically viable to return to service.

Repaired: The part has undergone specific repair work to correct issues. It may include partial testing or certification depending on the repair scope.

No Tag: A condition tag is not attached, but the removal history or origin is known and traceable.

Damaged: The item has known physical damage or defect. It is not recommended for reuse unless repaired or used for parts.

What does "P-###" mean?

BJP Part Number

Each part listed on our site includes a unique reference code in the format “P-###”, such as P-742 or P-749. This is our internal BJP Part Number, used to track, organize, and locate inventory in our system. It helps us ensure accuracy in quoting, locating items for shipment, and managing stock efficiently.

If you're contacting us about a specific item, referencing the P-### number is the quickest way to help us identify the exact part you're inquiring about.

Traceability/Documentation

Traceability/Documentation

Certain parts may come with teardown tags, MRO paperwork, or removal records. Not all parts are tagged, as noted in product descriptions. Please inquire prior to purchase if traceability is required.

Aircraft Compatibility

Compatibility

Compatibility is aircraft-specific and may vary based on configuration, serial number, or service bulletin compliance. Always confirm with your maintenance manual or OEM. Business Jet Parts is not responsible if Part/Tool is not applicable with aircraft.

Shipping & Returns

Shipping & Returns

  • Orders ship in 1–5 business days; freight costs quoted per order.
  • Shipping available via FedEx/UPS/DHL account billing or standard carrier rates.
  • International buyers are responsible for all duties, taxes, and import clearance.
  • Deliveries must be inspected upon receipt; damages reported within 48 hours.
  • All returns require prior authorization and are reviewed individually. Eligibility depends on condition, traceability, and adherence to original shipment standards. Unauthorized, installed, or altered units may be refused. Restocking fees may apply to approved returns.
  • Certain items (electrical, HAZMAT, special-order) are non-returnable.
  • Refunds issued to the original payment method; exchanges handled if stock allows.
  • Some parts may carry a limited serviceability or OEM warranty if disclosed.
  • Core returns are handled on a case-by-case basis.
  • Reference Return Policy for additional questions
  • Contact: Sales@BusinessJetParts.com

Please contact us directly before initiating a return or exchange to obtain authorization and instructions.

Can I use my own carrier account?

Shipping Carriers

Yes. Customers are welcome to use their own carrier accounts, which is preferred. We are also conveniently located near FedEx and UPS facilities and can ship using those carriers if needed. Shipping details are coordinated at the time of order.

Do you ship internationally?

International Shipping

Yes. We ship internationally. Buyers are fully responsible for all customs duties, taxes, import fees, and compliance requirements. Any additional charges incurred during international shipment are the responsibility of the buyer unless otherwise agreed in writing.

How do I request a quote?

Quote How-To

To request a quote, search for the part number and click “Add to Quote” if we have the item in stock. Complete the quote form on the right side of the page and submit it. Our team will respond as soon as possible. You may also email spreadsheets or inquiries directly to Sales@BusinessJetParts.com

What payments do you accept? Are there fees?

Payments and Surcharges

We accept all standard Shopify payment methods, including major credit and debit cards. Processing fees apply: 3.0% for domestic personal cards, 3.6% for domestic business cards and American Express, 4.0% for international personal cards, and 4.6% for international business cards and American Express. Wire transfers and checks incur no fees.